How do I access my account?

After successfully registering (i.e., creating) an account, visit the Permit Arlington Customer Portal and log in using the username and password created during registration.
 
How do I reset my password for the customer portal?

1. Navigate to the Permit Arlington Customer Portal
2. Click the “I’ve forgotten my password” link
3. Enter the email associated with the account
4. Click Continue
5. Enter the answer to the security question that appears onscreen
6. Click “Send New Password”
7. Open the “Reset Password…” email
8. Click the link within the email
9. Enter the User ID and the Temporary Password provided in the email
10. Click Save

 
How do I change my password?  

1. Log into your Permit Arlington Customer Portal account
2. Click Home>My Account
3. On the Manage Your Account page, scroll down to the Contact Information section
4. Click Actions>View
5. Enter a new password to replace the current one
6. Click Save

 
How do I change my email?

1. Log into your Permit Arlington Customer Portal account
2. Click Home>My Account
3. On the Manage Your Account page, scroll down to the Log In Information section
4. Click the section’s corresponding Edit link
5. Enter a new email to replace the current one
6. Click Save

 
How do I update my contact information?

1. Log into your Permit Arlington Customer Portal account
2. Click Home>My Account
   Note: A My Account link also appears in the upper right of the page
3. Scroll down to the Contact Information section
4. Click Actions>View
5. Edit fields as necessary
6. Click Save

 
What is a Delegate?

A Delegate is someone to whom you can assign access to your account with the permissions that you allow them to have.
 
How do I add and/or manage my Delegates?

1. Log into your Permit Arlington Customer Portal account
2. Click Home>My Account
3. Scroll down the page to the Delegates section
4. Click Add Delegates
5. Complete the page
6. Click Invite a Delegate

 
Once created, you can view and manage Delegates.

 
How do I add attachments to my account?

1. Log into your Permit Arlington Customer Portal account
2. Click Home>My Account
3. Scroll down to the Attachments section
4. Click Add
5. Click the Add button on the pop-up message
6. Double-click the appropriate file
7. Click Continue
8. Complete the Attach To and Type fields
9. Click Save

 
How do I view or find my submitted applications/Permit Types?

1. Log into your Permit Arlington Customer Portal account
2. Click Home>My Records
   Note: Permit Types are organized into three groups:  Building, Planning and Zoning  
3. If necessary, click a group’s respective arrow to expand the section
   Note: Each group’s arrow appears next to its name 

 
What do I do when I don’t see a submitted record/application?

Contact our technical support team for assistance.
 
How do I check my fees?

1. Log into your Permit Arlington Customer Portal account
2. Click Home>My Records
3. Refer to the Action column for messages of any outstanding fees

 
Pay permit fees using the online payment portal. The County accepts credit cards and e-checks online. If you prefer to pay with check or cash, you may come to the permitting office located at 2100 Clarendon Blvd., Arlington, VA, 10th floor.
 
What is “Work in Progress”?

“Work in Progress” refers to permit applications not yet completed or submitted. Any such applications appear in Home>Dashboard.
 
What is a Collection?

Collections are groupings or “folders” of Permit Types. When viewing a Permit Type, you can add it to an existing Collection or create a new Collection.
 
How can I view or find my Collection(s)?

1. Log into your Permit Arlington Customer Portal account
2. Click the Collections link in the upper right portion of the page

 
How do I add a Permit Type to a Collection?

1. Log into your Permit Arlington Customer Portal account
2. Click Home>My Records
3. Click the checkbox(es) adjacent to the appropriate Permit Type(s)
4. Click Add to Collection
5. Select the appropriate Collection from the drop-down menu (i.e., the Collection to which the selections will be added)
6. Click Save

 
Alternatively, after clicking the Add to Collection link, you may create a new Collection to which the selections will be added.
 
How do I change the name of a Collection?

1. Log into your Permit Arlington Customer Portal account
2. Click the Collections link in the upper right portion of the page
3. Click the name of the appropriate Collection
4. Click the Rename Collection button
5. Edit the existing name with a new name
6. Click Change

 
Where do I check for processing status?

1. Log into your Permit Arlington Customer Portal account
2. Click Home>My Records
3. Refer to the Status column

 
Where can I see additional information on my application or other applications?

1. Log into your Permit Arlington Customer Portal account
2. Click Home>My Records
3. Click the Permit Type’s ID (e.g., EXCV19-T-62, TREX19-T-40)
4. Scroll down to view Permit Type details

 
Can I edit my application (including plans) after it has been approved?

Yes, provided that the permit type is Civil Engineering (CEPL) or Excavation ROW (EXCV). Contact your Planning Coordinator and let him/her know that you wish to edit your application. Please note that a revision fee applies – you can pay by logging into your Customer Portal account.

1. Log into your Permit Arlington Customer Portal account
2. Click Home>My Records
3. Locate your permit type (e.g., CEPL19-00015, EXCV19-00025, etc.)
4. Click the Revision to Approved link adjacent to your permit type
   Note: The first page of the online application opens, pre-filled with data originally entered
5. Edit fields as necessary and click the Continue Application button to progress from page to page
6. On the final page, upload, delete or replace required documents as necessary. Do not delete any documents that are part of the approved parent record.
7. On the final page, upload, delete or replace plan sheets as necessary. You must submit a comment response letter with revised plans/drawings.
   Note: You can also click the Edit Names button to edit the names of existing/uploaded plan sheets
8. Click the Submit Revision to Approved button
9. Click the Submit button on the confirmation message
10. Click the OK button on the confirmation message
11. Take note of your renamed permit type — RA1 is appended (e.g., CEPL19-00015-RA1)
    Note: If this is the second revision, RA-2 is appended; if the third, RA-3, etc.

 
You will receive an email containing a link to the My Records page within your Customer Portal account. Click this link to be taken to the Fee page where you can pay the Revision fee. You can also intermittently log into your account and check to see if you have been invoiced:

1. Log into your Permit Arlington Customer Portal account
2. Click Home>My Records
3. Click the appropriate permit type link (e.g., CEPL19-00015)
4. Click Payment>Fees
5. Complete payment