Permit Arlington (formally known as “One-Stop Arlington) is a County-wide initiative to improve land development, building and permitting processes. Two of the primary outcomes will be a new online permitting system, and a centralized space for in-person customer visits. Both physical and virtual spaces aim to achieve a transformative customer experience.
- Streamline business processes
- Enhance technology and communication tools
- Deliver excellent customer service
- Increase transparency and accountability
Customer Experience Vision
One team, one voice, delivering a responsive permitting experience driven by understanding and listening to our customer needs.
- Centralized customer service seamlessly integrated with an intuitive online user experience
- A knowledgeable and friendly team providing consistent information
- Convenient and transparent from start to finish
The system will be implemented using a phased approach. Phase I will launch in 2019 and include the permits listed below. Other permit types are anticipated to follow in early 2020.
Phase I Permit Types
- Accessory Homestay
- Administrative Fees
- Block Party
- Civil Engineering Plan
- Certificate of Appropriateness
- Concept Plan
- Form Based Code Use Permit and Amendment
- GLUP Amendment
- Special GLUP Study
- Oversize Transport
- Home Occupation
- Landscape Plan
- Motor Coach
- Moving Van/Container
- Excavation Right of Way
- Site Plan/Amendment
- Small Cell
- Transportation Right of Way with Excavation
- Transportation Right of Way without Excavation
- Use Permit
- Zoning Compliance Letter
- Zoning Determination Letter
This project will significantly impact residents, businesses, property managers and developers, employees and other partners. Engagement efforts, internally and externally, have been scaled with that in mind.
- A cross-cutting project team from multiple departments meets regularly to inform the process and make decisions.
- A Customer Advisory Working Group, made up of frequent land development and permitting customers, is working with the project team to provide insights on processes, needs, challenges and expectations.
- Additional focus groups, interdepartmental teams and public outreach efforts provide opportunities for a broader group of stakeholders to participate and provide valuable information to support the process.